Industries · Utilities
Utilities sit in a hard place: essential services, regulated pricing, vulnerable customers, and aging systems that were never designed for real-time engagement.
Who we work with
KRD helps utilities modernise customer decisioning, from credit and hardship to churn and demand.
How KRD helps
Hardship, payment plans, credit actions and retention offers made consistently and recorded fully. CxOS gives regulated retailers decisioning they can show their regulator.
New connections, reconnections and disconnections carry real consequences for customers who cannot simply switch off an essential service. CxOS applies policy consistently across every channel and keeps the reasoning on record, including through a network event when decisions have to move fast.
Field crews and contact centres do not adopt new systems by memo. Aspen tracks readiness and adoption across exactly the teams that keep the lights on.
Thirty minutes on your problem, not our pitch.